FAQ's

We do not ask any sensitive Bank Information from our customers. All financial Transactions are handled through a secure payment gateway. Please do not provide any bank account related sensitive information to our staff or third party delivery executives

We have conveniently located Milchy Milk sales counters at Hyderabad

You will receive your buy once ordered within 24 to 36 hours at convenient timings. Fresh milk as part of your subscription is delivered to you every day.

Fresh Milk is home delivered the next day for all pre-orders received by 11:00 PM cut off time a day prior to expected delivery day.

Please write us on askus@milchymilk.com or whatsApp or Call us on during 9:30 AM to 6:00 PM

For appreciation, feedback, quality issues, concerns, queries or Suggestions you can email our customer support service askus@milchymilk.com or call us on our customer care number all days between 9:30 AM to 6:00 PM. will be happy to resolve your concerns or address your queries.

No, Charges are not levied for registering with the MILCHYMILK customer app. You can navigate easily in the app for a convenient shopping experience once you register.

You can surf / browse through the App and add Buy once products to your cart. However, to make subscriptions or purchases and check out, you need to register.

Our Return /Cancellation / Exchange policy is transparent. If milk delivered goes bad and brought to our immediate notice within 3 hours of delivery, we will provide you a replacement with the next delivery. If a product, other than Milk, supplied is wrong or expired, or you have an issue with quality, do not dispose of the item. It may be picked from you and an immediate replacement provided or an equivalent amount credited to your Milchy Milk Wallet account. This can be used for your subsequent order bills.

Our payment Gateway - allows you to make payments through UPI, payment apps, Credit / Debit Card (VISA / MasterCard / Rupay) Googlepay, Phonepe, Paytm,

There are no additional charges /taxes. Our basic pricing is inclusive of GST.

We do not have any restriction on the minimum order for delivery. No Delivery charges will be collected.
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